Appointment Policy

No Extra People

Due to the personal nature of our services N.E.M The Brand does not allow children or extra people in the suite. If you must bring someone with you there's a waiting area outside the suite.  

If you are under the age of 18 you must have your legal guardian present for consent. 


Please make every effort to be on time for your appointment. If you’re more than five minutes late you'll be charged an additional $10 even if the appointment has to be rescheduled.


 N.E.M. The Brand has a 24 hour cancellation policy for all appointments. If you must miss, cancel, or change your scheduled appointment with less than a 24 hours notice you will be charged a late cancellation fee of $15. For appointments scheduled to last one hour or more, the cancellation fee rises and can increase up to $25. If you’re booked for an hour or longer and you decide to not get all of the services you booked for, you will be charged an additional $15 unless you notify N.E.M The Brand 24 hours prior. 

You are are responsible for keeping up with your appointment. Confirmation texts/calls are a  courtesy not a requirement. If you don’t receive a confirmation text/call for whatever reason, you are still responsible for keeping up with your appointment & making any changes to your appointment within the appropriate timeframe if necessary. 

No Call No Show

If you don't call or show up for your scheduled appointment you will be required to pay a fee of $35. You must call before your appointment to cancel. If you call on or after your scheduled appointment time to cancel, that is considered a “no call no show”.  


All services require a deposit. You must pay your deposit the day that you book. You‘ll have 15 minutes to pay your deposit or it will be canceled with no appointment scheduled. All deposits are nonrefundable and cannot be moved for any reason. Your deposit goes towards the specific date and time you booked for. If anything changes for whatever reason the deposit is gone.

Prices are subject to change at any time without notice. By scheduling an appointment & paying a deposit you are agreeing to the terms and conditions of N.E.M The Brand & release N.E.M The Brand of any & all liability.

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N.E.M The Brand

5511 Monroe Road, Suite 105, Charlotte, NC 28212, US

(704) 771-9315

Appointment Only