Appointment Policy

The goal is safety, loss prevention and reciprocity!

Upon arrival guests must wash their hands before being serviced. After washing your hands always  go straight to the suite and knock on the door at your appointment time so N.E.M The Brand knows you’ve arrived. Phones must be put away during servicing away from the service area. All guests must wear a mask the entire time you're in the building. Wearing a mask is a permanent requirement to be serviced at N.E.M The Brand. You must wear a real mask that provides protection. The mask can only be removed briefly if a service is being provided in that area. You will not be serviced without a mask. If you show up without a mask you may purchase  one from N.E.M The Brand for $5 if available. If you are someone who cannot wear a mask for whatever reason, please do not book an appointment at N.E.M The Brand. It’s important that everyone involved is comfortable. If you show up without a mask and none are available for purchase, you will not be serviced and will lose your deposit. If you show up sick or show any signs of being sick you will not be serviced and will lose your deposit. If you have allergies please do everything you can to have them under control. N.E.M The Brand can not tell the difference and will have you reschedule your appointment if it appears that you are sick. N.E.M The Brand will be checking every guest with a handheld thermometer to make sure you don’t have a fever of 100.4 or higher. If you have a fever of 100.4 or higher you will not be serviced. You can book another appointment at a later date (14 days minimum). The goal is to keep everyone safe and to be considerate of everyone. No one wants to get sick no matter what the sickness may be. N.E.M The Brand would never service anyone while being contagiously sick  and would make the necessary adjustments for the inconvenience and or refund  the guests immediately if unable to work due to sickness. 

All services require a deposit. Once we decide on the day, time & service(s), deposit invoice is sent to the email you provide. From there you‘ll have 15 minutes to pay your deposit or it’ll  cancel with no appointment scheduled. Your deposit will be $22.50 unless you're booking anything that'll take longer than an hour. You'd then pay half or 60% of the total for your deposit. Out of the $22.50 deposit $2.50 doesn't go towards your service(s).  All deposits are nonrefundable and cannot be transferred for any reason. Your deposit goes towards the specific service(s), date and time you booked for. If anything changes on your behalf for whatever reason you lose the deposit. 

If you need to cancel your appointment please give us the courtesy of notifying us 24 hours to your appointment.

Confirmation texts/calls are a courtesy. If you don’t receive a confirmation text/call for whatever reason, you are still responsible for keeping up with your appointment and making any changes to your appointment within the appropriate time frame if necessary.

If you decide to cancel your appointment make sure that’s what you want to do. To avoid as much loss as possible the goal is to always try to fill last minute cancellations if possible. If the appointment you cancelled gets booked by someone else, you can’t later decide that you want to keep the appointment after initially canceling. If N.E.M The Brand has to cancel your appointment at no fault to you, we will do our best to accommodate you with options. A refund of your deposit is always an option. We do not keep anyone’s money if we are at fault.

Please make every effort to be on time for your appointment. If you’re more than five minutes late it’s a strong possibility we’ll have to reschedule your appointment. If you’re late and N.E.M The Brand is sable to still service you, you’ll be charged a late fee of $12 for the inconvenience. Everyone’s time is valued and respected at N.E.M The Brand. No ones appointment should be affected by the previous appointment. 

If you don't call or show up for your scheduled appointment you will be required to pay a fee of $35. You must call before your appointment to cancel. If you call on or after your scheduled appointment time to cancel, that is considered a “no call no show”.  

Due to the personal nature of our services, sanitation and limited space, N.E.M The Brand does not allow children or extra people to accompany the guest receiving service(s). For sanitation and limited space purposes no food, drinks, laptops, extra bags etc. are allowed. 

If you are under the age of 18 you must have your legal guardian present for consent although they won’t be in the suite during the service. 

Please read the information provided here on the website and consult with your doctor to make sure you’re a candidate for G Steaming. Ask any questions you may have before booking this service.

This is the only service that has to be paid in full upfront when booking.

Weight Limit For Treatment Table 350lbs

Prices are subject to change at any time without notice. By scheduling an appointment and paying a deposit you are agreeing to the terms and conditions of N.E.M The Brand and release N.E.M The Brand of any & all liability.